StarMate
EN Coming soon on iPhone & Android
Menu
  1. StarMate
  2. Legal
  3. Terms of Use
Terms of Use

StarMate Terms of Use

These Terms are the agreement between you and StarMate App Inc for using the StarMate iPhone app and this website. Please read them; by creating an account or using the Services you accept them.

Effective date: 15 September 2026Version: 2.0-draftContact: support@starmate.app

This draft has been prepared from the current application and must be reviewed by qualified counsel before publication. Items marked "Legal review required" are open questions, not facts.

1. The agreement

These Terms of Use ("Terms") are a binding agreement between you and StarMate App Inc, a Delaware corporation ("StarMate", "we", "us"), c/o Harvard Business Services, Inc., 16192 Coastal Highway, Lewes, DE 19958, United States. They govern your use of the StarMate application for iPhone (the "App"), the website at starmate.app (the "Website") and the related services (together, the "Services"). The Privacy Policy and the Community Guidelines are part of these Terms. If you do not agree, do not use the Services.

2. The Services

StarMate is a social discovery and dating service for adults. It lets you discover people, real-life Plans and Communities; send and receive Connect requests, invitations and requests to join Plans; form Connections by mutual confirmation; chat with the people you are connected with or share a Plan or Community with; and use astrology- and numerology-based features (Natal Profile, Daily Opening, StarCast, MATE, Cosmic Tea and Together) for reflection. StarMate does not offer swipes, Likes, popularity rankings, video calls, payments between users, venue bookings or background checks. We may change, add or remove features as described in section 24.

These Terms were drafted against the iPhone app. When the Android app is released, add the Google Play distribution terms (Google Play Developer Distribution Agreement references, Google as a non-party) alongside the Apple clause in section 8, and re-verify sections 13–16 against the Android implementation.

3. Eligibility — adults only

You may use the Services only if you are at least 18 years old, can form a binding contract with us, are not prohibited from using them under the laws of the place you live, and have not previously been removed from StarMate for a violation. By creating an account you confirm all of this. The App checks your date of birth and refuses accounts for anyone under 18; giving a false date of birth is a violation of these Terms and leads to termination.

4. Your account

  • Registration. You create an account with an email address or Sign in with Apple, and you verify a phone number with a one-time code. You may keep only one account.
  • Accurate information. Your name, age, photos, city and everything else on your profile must be truthful and about you. Your photos must show your face and must not be of anyone else. Do not misrepresent your identity, age or intentions.
  • Security. You are responsible for what happens under your account. Keep your email account and phone secure, do not share one-time codes with anyone (StarMate will never ask for one), and sign out of devices you no longer use. Tell us at support@starmate.app if you believe your account has been used without your permission.
  • Verification. We may ask you to complete a selfie verification for certain actions (for example, sending a romantic request or creating a Community) and may re-check verification or restrict an account while a risk review is pending.
  • Sign out and deletion. You can sign out or delete your account in the App at any time (section 16).

5. Acceptable use and prohibited conduct

Use the Services only for their purpose: meeting people with mutual intent, respectfully and lawfully. You agree that you will not, and will not help anyone else to:

  • harass, threaten, stalk, intimidate, bully or abuse anyone, or contact someone repeatedly after they have declined, withdrawn or stopped responding;
  • post or send hateful content, or target anyone because of their race, ethnicity, national origin, religion, gender, gender identity, sexual orientation, disability, age or any other protected characteristic;
  • solicit money, gifts, financial information or anything of value from other users; run scams, pyramid schemes or fraud; or ask people to move to another platform for those purposes;
  • advertise, promote or sell products, services, events or accounts, or use the Services for commercial purposes, recruiting or political campaigning;
  • impersonate any person or organisation, including StarMate staff, or misrepresent your affiliation;
  • use the Services for or in connection with prostitution, escort services, human trafficking, sexual exploitation, or any sexual contact with a minor;
  • create accounts for anyone under 18, or share content depicting anyone under 18 — including childhood photos of yourself;
  • use automated tools (bots, scrapers, crawlers), reverse-engineer the App, probe or interfere with our systems, bypass rate limits or safety features, or access data you are not authorised to access;
  • collect or store other users' personal data, take screenshots or recordings of private conversations or Cosmic Tea readings to share them outside StarMate without the other person's consent, or otherwise violate anyone's privacy;
  • upload viruses or malicious code, or use the Services in a way that could damage them or degrade them for others;
  • do anything illegal, or that encourages or facilitates illegal activity.

The Community Guidelines expand on these rules and are binding.

6. Prohibited content

You must not post, send or share content that is sexually explicit or pornographic; that depicts nudity or sexual activity; that depicts or promotes violence, self-harm, weapons used unlawfully, or illegal drugs; that is hateful, defamatory or discriminatory; that includes another person's personal information without their consent; that infringes anyone's intellectual property or other rights; that is spam, misleading, or an advertisement; or that violates the Community Guidelines. Photos are screened automatically before they appear, text is screened before it posts, and we may remove any content at any time.

7. Your content and licences

You own your content. Everything you post on StarMate — photos, profile text, prompts, Plans, Communities, messages, feedback — remains yours.

The licence you give us. So that we can run the Services, you grant StarMate a worldwide, non-exclusive, royalty-free, sublicensable (to our service providers only) licence to host, store, reproduce, adapt (for example, resizing a photo), display and distribute your content to the people the Services make it visible to, and to screen it for safety, for as long as your content is on StarMate. This licence ends when you delete the content or your account, except that (a) content you shared with others may remain visible to them where the Services keep it (for example, your messages in a group chat remain visible to its members until you delete your account), and (b) we may keep copies as described in the Privacy Policy for safety and legal reasons. We do not use your content for advertising, and we do not sell it.

Your responsibility. You confirm that you have the rights to everything you post and that it complies with these Terms. You are solely responsible for your content.

Feedback. If you send us suggestions about the Services, we may use them without obligation to you.

8. Our licence to you; Apple App Store terms

We grant you a personal, limited, non-exclusive, non-transferable, revocable licence to install and use the App on an iPhone you own or control, and to use the Website, for your personal, non-commercial use in accordance with these Terms. All other rights in the Services, including the StarMate name, logo, designs, software and text, are reserved to StarMate and its licensors.

The App is distributed through Apple's App Store, and the following applies when you download it there: these Terms are between you and StarMate only, not Apple; Apple has no obligation to provide maintenance or support for the App; to the extent any warranty applies and is not disclaimed, you may notify Apple of a failure to conform and Apple will refund the purchase price (if any) to you, and Apple has no other warranty obligation; StarMate, not Apple, is responsible for addressing any claims relating to the App, including product liability, legal or regulatory compliance and consumer protection claims; StarMate is responsible for investigating and resolving any claim that the App infringes a third party's intellectual property rights; you represent that you are not located in a country subject to a U.S. Government embargo and are not on any U.S. Government list of prohibited or restricted parties; you must comply with applicable third-party terms when using the App; and Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. Apple is not a sponsor of, and does not endorse, StarMate. Apple and the App Store are trademarks of Apple Inc.

9. Connections, Plans, Communities, chats and Together

  • Connect requests carry a message and are subject to daily limits. A Connection exists only when the other person accepts. Either person can end contact at any time by blocking.
  • Plans. A Plan is a proposal by its creator; it is not a booking, a reservation or a guarantee that anyone will attend. Creators decide who joins, may edit or cancel a Plan, and may remove a participant. Participants may withdraw or leave. Plans expire automatically when their time passes. Any costs of an activity are between the people involved; StarMate does not process payments between users and is not a party to any arrangement you make.
  • Communities are created and administered by users. Admins may set rules within the Community Guidelines, approve or remove members, moderate their chat and manage invite links. Joining a Community means accepting its rules; leaving is always available. StarMate may hide or remove a Community that violates these Terms.
  • Chats open only after something mutual: an accepted Connect, a confirmed one-to-one Plan, or membership of a group Plan or Community. Messages are screened before they post. Report, block, mute and leave are available in every chat.
  • Together is an optional shared mode two connected people can activate after a completed one-to-one Plan. Either person can pause their own romantic discovery or end Together at any time; ending it closes the shared tools for both, keeps the chat and history, and changes neither person's discovery settings.
  • Invite links give access to a Plan or Community; they can be revoked or rotated by their owner at any time, and holding a link is not membership.

10. Astrology, numerology and AI-assisted outputs

Natal Profile, Daily Opening, StarCast, MATE, Cosmic Tea and Together's shared StarCast are provided for reflection and entertainment. They are generated from astrological and numerological calculations and from language written with the help of an AI model, as described in the Privacy Policy. You acknowledge and agree that:

  • these outputs are not scientific, medical, psychological, therapeutic, legal or financial advice, and are not evidence about you or anyone else;
  • a Star Score, a Connection Map or any other measure is a summary of chart dynamics, not a probability of relationship success and not a prediction of what will happen;
  • no output predicts marriage, pregnancy, break-ups, sex or infidelity, describes anyone's sexual willingness, or is an inference about consent — and you must not treat it or present it as any of those;
  • AI-generated text can be inaccurate or generic; MATE only suggests, and you are responsible for anything you choose to send;
  • outputs depend on the birth data you and the other person provided; inaccurate data produces inaccurate readings;
  • Cosmic Tea and your private "Your Side" are for the two people in the pair and for you respectively; sharing another person's private reading outside StarMate without their consent violates these Terms.

These features never make decisions for you or about you. You remain responsible for your own choices, and for treating other people with respect regardless of what any reading says.

11. Real-world interactions, consent and safety

StarMate is designed to lead to meetings in real life. You are solely responsible for your interactions with other users, online and offline. We do not conduct criminal background checks, and selfie verification confirms only that a real person matched the profile photos at the time of the check — not anyone's identity, intentions, safety or suitability. Use your own judgment, read the Safety page, meet in public, and never send money to anyone. Consent must be clear, mutual and ongoing; nothing in the Services — a Connection, a confirmed Plan, a reading — implies anyone's consent to anything. StarMate is not an emergency service; in an emergency contact your local emergency number.

12. Moderation, reporting, blocking, suspension, termination and appeals

  • Moderation. We use automated screening (image moderation for photos, a term list for text, and safety filters on AI outputs) and human review. We may remove content, hide a Plan or Community, restrict features, or take any other action we consider necessary to protect users or comply with the law, and we are not obliged to explain the specific evidence behind a decision where doing so would compromise safety or another person's privacy.
  • Reporting. You can report a person, a Plan, a Community or a conversation from within the App. We review reports and act on them; reporting a person also blocks them. Reports are confidential. Knowingly false reports are a violation.
  • Blocking. Blocking a person removes you from each other's view immediately, closes open requests between you and revokes any shared reading. Blocking is private.
  • Warnings, restrictions, suspension and termination. Depending on the severity and history, we may warn you, restrict features, suspend your account for a fixed period, or terminate it. We may terminate immediately for serious violations, including any conduct that endangers another person, sexual exploitation, fraud, hate, or content involving minors, and we may report to law enforcement where the law requires or permits. You may end this agreement at any time by deleting your account.
  • Appeals. If you believe an enforcement decision was wrong, email support@starmate.app from your registered address within 30 days. A person will review the decision and tell you the outcome. Confirm the appeal window and process, and any statutory appeal requirements (for example, the EU Digital Services Act's internal complaint-handling obligations if applicable to StarMate).
  • Safety over access. Safety actions are never conditioned on payment, and no purchase restores an account terminated for a violation.

13. Privacy

Our Privacy Policy explains what data we collect and how we use it, including birth data, location, verification, chats and AI processing. By using the Services you acknowledge it. Some of your information is visible to other users as described there; do not post anything you would not want other users to see.

14. Purchases

The current release of the App contains no in-app purchases, no subscriptions and no paid features; everything, including the full Cosmic Tea, is available without payment. If we introduce paid features in a future version, they will be offered through Apple's in-app purchase system under the App Store's terms; before you buy, the App will tell you what you get, the price, whether it renews and how to cancel; subscriptions will be manageable and cancellable in your Apple Account settings; and restoring purchases across your devices will be available. We will update these Terms before any paid feature launches. Safety and core actions — reporting, blocking, leaving, deleting your account — will never require payment. Confirm at submission that the launch build unlocks every tier server-side and that no purchase UI is reachable (App Store Review audit 2026-09-15, finding 6).

15. SMS messaging program

15.1 Program Description. StarMate may use SMS (Short Message Service) messages to facilitate account registration, account authentication, security verification, fraud prevention, and other account-related services.

15.2 Consent to Receive SMS Messages. By providing your mobile phone number and requesting a verification code through the StarMate application, you expressly consent to receive SMS messages from StarMate related to your account and security verification.

15.3 Message Frequency. Message frequency varies based on your activity within the StarMate platform. SMS messages are generally sent only when required for account registration, login verification, account recovery, account security, or other user-initiated actions.

15.4 Message and Data Rates. Message and data rates may apply depending on your mobile carrier and service plan. StarMate is not responsible for any charges imposed by your wireless provider.

15.5 Opt-Out. You may opt out of receiving SMS messages from StarMate at any time by replying STOP to any StarMate message. After opting out, you may no longer receive certain account-related notifications or verification messages that are necessary for accessing your account. Confirm STOP/HELP keyword handling with the SMS provider (Infobip) for each sending number and country.

15.6 Help and Support. For assistance regarding the StarMate SMS program, reply HELP to any StarMate message or contact us at support@starmate.app.

15.7 Supported Carriers. SMS delivery is subject to effective transmission by your wireless carrier. Carriers are not liable for delayed or undelivered messages.

15.8 Privacy. Mobile numbers and SMS consent are handled as described in the Privacy Policy.

16. Account deletion

You can delete your account at any time in the App: You → Account → Delete account. Deletion is immediate and permanent and removes your data as described on the Account Deletion page. If you cannot sign in, contact support@starmate.app from your registered address. Sections 7 (to the extent stated there), 10, 11, 17, 19–23 and 25 survive termination or deletion.

17. Intellectual property and copyright complaints

The Services, including the StarMate name and mark, software, design, text and cosmic content, are owned by StarMate App Inc or its licensors and protected by copyright, trademark and other laws. You may not copy, modify, distribute, sell or lease any part of the Services, or use our marks, without our written permission.

Copyright complaints (DMCA). If you believe content on StarMate infringes your copyright, send a notice to support@starmate.app or by post to the address in section 26, including: your physical or electronic signature; identification of the copyrighted work; identification of the material you claim is infringing and enough information for us to locate it (for example, the profile or Plan and a screenshot); your contact details; a statement that you have a good-faith belief that the use is not authorised by the copyright owner, its agent or the law; and a statement, under penalty of perjury, that the information in the notice is accurate and that you are the owner or authorised to act for the owner. We will remove or disable access to infringing material, notify the user, accept counter-notices as the law provides, and terminate the accounts of repeat infringers. Confirm whether a DMCA designated agent has been registered with the U.S. Copyright Office and the agent's details to publish here.

18. Third-party services

The Services depend on third-party services we do not control — Apple (the App Store, Sign in with Apple, push notifications), our hosting, storage, messaging, moderation and AI providers, and your mobile carrier. Their availability and their terms are outside our control, and we are not responsible for them. Links on the Website to other sites are provided for convenience; we do not endorse them.

19. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY LAW, STARMATE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE. STARMATE DOES NOT WARRANT THE CONDUCT, IDENTITY, INTENTIONS OR COMPATIBILITY OF ANY USER, THAT ANY PLAN WILL TAKE PLACE, OR THE ACCURACY OF ANY ASTROLOGICAL, NUMEROLOGICAL OR AI-GENERATED OUTPUT. YOU USE THE SERVICES, AND MEET OTHER USERS, AT YOUR OWN RISK.

20. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, STARMATE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF DATA, GOODWILL OR PROFITS, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS, INCLUDING ANY DAMAGE, INJURY OR LOSS ARISING FROM YOUR INTERACTIONS WITH OTHER USERS ONLINE OR OFFLINE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY. TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID US IN THE TWELVE MONTHS BEFORE THE CLAIM AND ONE HUNDRED U.S. DOLLARS (US$100). NOTHING IN THESE TERMS LIMITS LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, FOR FRAUD, OR FOR ANY LIABILITY THAT CANNOT BE LIMITED BY LAW, AND NOTHING LIMITS RIGHTS YOU HAVE AS A CONSUMER THAT CANNOT BE WAIVED. Counsel to confirm the liability cap and carve-outs for each launch market.

21. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless StarMate and its officers, directors, employees, agents and service providers from any claims, damages, losses and expenses (including reasonable legal fees) arising out of your content, your use of the Services, your interactions with other users, or your breach of these Terms or of the law. This does not apply where the law of your country prohibits such an obligation for consumers.

22. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-law rules, and any dispute that cannot be resolved informally will be brought in the state or federal courts located in Delaware, and you consent to their jurisdiction — except that if you are a consumer in a country whose law gives you the right to bring proceedings in your home courts or to the protection of your local law, nothing in this section takes that away. Before starting any formal proceeding, please contact us at support@starmate.app so we can try to resolve the matter informally. Counsel to decide whether to adopt binding arbitration and a class-action waiver (with a 30-day opt-out) for U.S. users, and to confirm the forum and governing-law choice.

23. Regional consumer rights

If you live in the European Economic Area, the United Kingdom, or another jurisdiction with mandatory consumer-protection law, nothing in these Terms limits the rights that law gives you, including any right of withdrawal, remedies for services not provided with reasonable care and skill, and the right to bring claims in your local courts. Where any provision of these Terms conflicts with such a law, the law prevails to the extent of the conflict. Add region-specific statements (for example, EU Digital Services Act point of contact, UK Online Safety Act obligations, Brazilian or Indian consumer terms) once launch markets are confirmed.

24. Changes to the Services and these Terms

We are constantly working on StarMate and may add, change, suspend or discontinue features, or the Services as a whole, at any time. We will try to give reasonable notice of changes that materially reduce the Services. We may change these Terms; when we do, we will publish the new version with a new effective date and, where the change is material, the App will ask you to accept it before you continue. If you do not accept, you may stop using the Services and delete your account.

25. Notices and general terms

  • Notices. We may give you notice in the App, by push notification, or by email to your registered address. Notices to us go to support@starmate.app or the postal address in section 26.
  • Entire agreement. These Terms, the Privacy Policy and the Community Guidelines are the entire agreement between you and StarMate about the Services and replace any earlier terms.
  • Severability and waiver. If a provision is found unenforceable, the rest remains in effect. Our not enforcing a provision is not a waiver.
  • Assignment. You may not transfer these Terms or your account. We may assign these Terms in connection with a merger, acquisition or sale of assets, with notice to you.
  • No third-party beneficiaries except Apple as stated in section 8.
  • Language. These Terms are published in English. When translations are added, counsel to approve a clause stating which version controls.

26. Contact

StarMate App Inc
c/o Harvard Business Services, Inc.
16192 Coastal Highway
Lewes, DE 19958, United States (Sussex County)
All inquiries: support@starmate.app

Privacy Policy Community Guidelines All legal documents