How can we help?

Choose Continue with Apple or Continue with email. With email, StarMate sends a one-time code — there is no password. The first time, you'll also verify a phone number with a code, confirm you're 18 or older, and accept the Terms, the Privacy Policy and the Community Guidelines.

Sign in with the email (or Apple Account) you registered with — that's what identifies you. If you no longer have access to it, email support@starmate.app and we'll verify it's you before making changes.

A warning, suspension or block follows a moderation decision under the Community Guidelines. Warnings are visible in the app for a limited time; suspensions have a fixed length. If you think it's a mistake, write to support@starmate.app — appeals are reviewed by a person.

You → Account → Sign out. Your account stays exactly as it is; sign back in with the same email or Apple Account.

Wait for the resend timer, check spam or promotions folders for email codes, and make sure your phone has signal for SMS codes. Codes expire; request a new one rather than retrying an old one. After several failed attempts sign-in pauses for a short time. If codes never arrive, email support@starmate.app from the address you registered with.

Email (or Sign in with Apple) is how you sign in. Your phone number is verified once with a one-time code to keep bots and duplicate accounts out and to help recover the account. Neither is ever shown on your profile. Message and data rates may apply for SMS; see the Terms.

From You → Verification, a short live camera check asks you to follow a few head movements, then compares the capture with your profile photos. The check runs on StarMate's servers with a face-comparison service; StarMate does not store a biometric template. If it fails, add a clear photo of your face and try again after the cooldown.

Browsing, Communities, social Plans and chats work without it. Sending a romantic request or creating a Community needs a verified account, and other people can filter Discover to verified profiles only.

That a real person passed the live check with the photos on the profile at that time. It is not a background check and doesn't confirm anyone's name, intentions or safety — see Safety.

You → Edit Profile. You can change your name, photos (up to six, at least one), city, gender identity, relationship intention, interests, languages, prompts and a short "in your own words". Text and photos go through moderation when you save; a photo that doesn't meet the guidelines is rejected with a message.

Photos need a visible face, no heavy filters, and must be at least 200 pixels on each side. Photos are screened automatically for prohibited content before they appear. Try a clearer, unedited photo.

Your first name, age, photos, city, an approximate area label in Local mode, your interests, languages, prompts and — only if you switched it on — your gender identity. Use Preview — how others see you in Edit Profile to check.

Yes — in You → Edit Profile → Birth details. Your natal profile, StarCast and future Cosmic Tea readings are recalculated from the new values. Your age is shown on your profile; your birthday and birth time are never shown.

The time of birth sets the rising sign and houses — the parts of a chart that are specific to you. StarMate asks for it to the minute; a birth certificate or a parent usually knows. Astrology on StarMate is personalised reflection, not scientifically proven prediction.

Nobody. "Interested in" lives in You → Relationship & Discovery and is used only to match romantic requests. It never appears on your profile or in Discover.

It's hidden by default. You → Safety & Privacy → Show gender identity controls whether it appears on your public profile. StarMate hides it automatically while you're travelling in a country where showing it can be unsafe.

You → Safety & Privacy → Pause romantic Discovery. It hides your romantic profile from People, takes your romantic Plans out of Discover and stops new romantic Connects. You can still browse and reach out; Communities, social Plans and chats carry on. Switch it back any time.

No. Local mode reads one location fix while you're using Discover, rounds it to about a kilometre on your phone, and other people only ever see an approximate area. You can also choose a city instead of using your location.

The required ones (18+, Terms, Privacy Policy, Community Guidelines) can only be withdrawn by deleting your account. Optional ones — birth data for cosmic features and chat personalisation for MATE — can be withdrawn there at any time. The optional "birth data for cosmic features" consent is recorded but not yet enforced by the cosmic features (App Store Review audit 2026-09-15, finding 12); the wording of that row in the app and here must be aligned before publication.

Open their full profile and send a Connect request with a line of context — for romantic requests it can't be empty, and your account must be verified. They can accept, decline or ask a question. When they accept, the Connection opens and a personal chat appears for both of you.

Open it from You → Requests and withdraw it. Declining, on the other side, is private — the sender simply won't see the request again.

Yes. Connect requests have a daily limit, and a lower one for requests across borders in Global mode, to keep things human.

Tap + on any tab. Choose the format (one-to-one, small group of 3–8, or a Community Plan), an activity (a template or your own words), when (an exact time, a window, or an open offer), where (an area; the exact place is shared only with approved participants) and who can see it. Custom text goes through moderation before the Plan is published.

The creator sees your message and can accept, decline or ask a question. If accepted, you're in — and for a one-to-one Plan, the Plan is closed to others. The Plan is confirmed once both sides have confirmed the details.

Creators can edit details, cancel, review requests, remove a participant and manage the invite link. A change to the time or place asks everyone to confirm again. Participants can withdraw a request, leave, or report the Plan.

Plans expire when their time has passed, when the window closes, or when an open offer has been up for a while. A Plan whose creator doesn't answer requests goes inactive; Renew puts it back out with a new time.

A quick, private "how was it?" once the Plan's time has passed. Nobody sees your answer. If you both say you'd continue, MATE offers to help create the next Plan.

Creating one needs a verified account. Communities are public, approval-required or private (invite-only). You'll find them in Discover, or join through an invite link an admin shares.

Edit the Community, approve or remove members, appoint other admins, remove messages from the chat, rotate or revoke the invite link, and delete a Community they're alone in. The creator is always an admin.

From the Community's page or chat menu. Muting stops notifications without leaving.

Only after something mutual: an accepted Connect, a confirmed one-to-one Plan, joining a group Plan, or joining a Community. There are no cold messages and no random chats.

Text and photos, with replies. Messages and photos go through moderation before they post; a message that's refused comes back to you to edit. Together adds a shared tool to a chat you already have with one person.

Not unless both people in the chat switch on Chat personalisation for MATE. With it on, MATE may read a conversation's recent messages to word a suggestion for either of you. You can withdraw it at any time.

From their profile, or from the menu of any chat, Plan or Community: choose a reason, add details if you like, and send. Reports go to our safety team; the person is never told who reported them. Reporting a person also blocks them.

They stop appearing anywhere in StarMate for you, and you for them. Open requests close, shared chats hide their messages from you, and any Cosmic Tea between you is revoked immediately. Undo it from You → Blocked people — the previous connection isn't restored.

Read Safety for meeting guidance, scams, consent and LGBTQ+ travel safety, and the Community Guidelines for what we act on.

You → Notifications: requests (Connect and Plan requests and their answers), Plans (confirmed, changed, cancelled, coming up, feedback), messages, invitations to go Together, and warnings about your account. News from StarMate is marketing and off unless you turn it on. If notifications are off for StarMate at the system level, the app points you to iOS Settings.

The current release includes no in-app purchases: every feature, including the full Cosmic Tea, is available without payment. Safety and core actions will never be paywalled. If paid features are introduced later, they will be sold through Apple's in-app purchase system and described in the app and in the Terms before you buy. Confirm the launch configuration (no in-app purchases, full entitlement server-side) at submission and update this answer when purchases ship.

In the app: You → Account → Delete account. Deletion is permanent and immediate — there is no grace period and no restore. If you can't sign in, email support@starmate.app from your registered address and we will help. Full details on the Account Deletion page.

Check your connection and pull to refresh — most lists tell you when they've changed. Make sure you're on the latest version from the App Store; some checks (like verification) need it. If it persists, email support@starmate.app with your Support ID, app version and build (You → Account → app info), your iPhone model and what you were doing.

StarMate is coming soon on iPhone and Android. Neither store listing is public yet; this site will link to them as soon as they are. There is no web version.